Terms of service
1. Who these terms are between
These terms govern your use of Loyalino ("the app"), operated by OkayScale ApS, a company registered in Denmark. By installing the app on a Shopify store you agree to them. If you are installing on behalf of a business, you confirm you are authorised to accept these terms for that business.
2. The service
The app provides a loyalty and rewards program for Shopify stores: points, VIP tiers, referrals, campaigns, storefront placements and related integrations. Features available to you depend on the plan you are subscribed to. We may add, change or remove features, and will not remove a materially important feature from a paid plan without notice.
3. Your account and your data
You remain the data controller for your customers' personal data. We process it on your behalf as described in our privacy policy. You are responsible for the accuracy of the program you configure, including the value of the rewards you offer and any discounts the app creates in your Shopify store on your instruction.
4. Plans, billing and trials
Paid plans are billed through Shopify and appear on your Shopify invoice. Prices are in USD. Eligible first paid subscriptions include a 14-day free trial; changing plans does not restart it. Shopify shows the exact trial and recurring charge before you approve. Plans are capped by monthly loyalty-order volume as shown on our pricing page. A loyalty order is a distinct Shopify order that creates a loyalty-points transaction in the current calendar month. At a finite cap, the loyalty program pauses until the next calendar month or an eligible upgrade, without per-order overage fees.
You can change or cancel your plan from inside the app. Cancelling stops future charges. Except for the money-back guarantee below, Shopify's applicable billing adjustments or rights required by law, we do not refund unused partial subscription periods.
4.1. 30-day money-back guarantee — no questions asked
The guarantee covers your store's first paid Loyalino subscription, whether billed monthly or annually. Request a refund within the first 30 days after your first paid plan is activated. Any free trial, including the 14-day trial, is included in those 30 days; it does not extend the deadline.
For an eligible request, we refund in full the eligible Loyalino subscription fees you have actually paid through Shopify billing. Eligible charges not yet paid are removed or credited through Shopify instead. The guarantee covers Loyalino subscription fees, not Shopify platform fees or another app's charges. Larger eligible refunds remain covered; we work with Shopify Support where Shopify's processing limits require it.
To request a refund, use Loyalino's in-app support chat or email support@loyalino.io with your .myshopify.com store domain. No reason is required. The deadline applies to when you make the request, not when Shopify completes processing. We will confirm the outcome; a request is not an instant or automatic refund.
This is a first-subscription guarantee. Upgrading, downgrading, renewing, cancelling and resubscribing, or reinstalling the app does not restart the window. A refund request does not itself cancel your subscription; manage or cancel your plan separately in Loyalino's Billing page if you want to stop future charges. See how to request help. This guarantee does not limit your statutory rights.
5. Acceptable use
Do not use the app to break the law, to infringe anyone's rights, to send unsolicited marketing in breach of applicable rules, or to attempt to gain unauthorised access to the service or another merchant's data. Do not resell access to the app or attempt to circumvent plan limits.
6. Availability
We aim to keep the app available and running, but we do not guarantee uninterrupted service. Planned maintenance, Shopify platform incidents and third-party outages can affect availability. The app is provided on an "as is" basis without warranties beyond those that cannot be excluded by law.
7. Limitation of liability
To the extent permitted by law, our total liability arising out of or relating to the app is limited to the amount you paid us for the app in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits or lost sales. Nothing in these terms limits liability that cannot be limited by law.
8. Termination
You may stop using the app at any time by uninstalling it from your Shopify store. We may suspend or terminate access if these terms are breached, or if required to do so by Shopify or by law. On uninstall, your store's data is deleted in line with Shopify's data retention rules and our privacy policy.
9. Changes to these terms
We may update these terms. When we make a material change, we will update the date at the top of this page and, where the change affects paid plans, notify merchants in the app or by email.
10. Governing law
These terms are governed by Danish law, and the courts of Denmark have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer protection rules in your country of residence.
11. Contact
Questions about these terms: support@loyalino.io.