Talk to the Loyalino team

Request your 30-day money-back guarantee

No questions asked. Contact us within the first 30 days after your first paid plan is activated, including any 14-day free trial. Both monthly and annual subscriptions are covered. Upgrades, downgrades, renewals, cancelling and resubscribing, or reinstalling do not restart the window.

Email us or use in-app chat with your store domain and say you are requesting the guarantee. No reason is required. Please do not send card details, passwords, access tokens or customer-data exports.

We refund in full the eligible Loyalino subscription fees actually paid through Shopify. Eligible unpaid charges are removed or credited instead. Larger eligible refunds are still covered; we work with Shopify Support when required. We will confirm the outcome after processing, not promise an instant refund.

The deadline is based on when you request the guarantee, not when it is processed. A refund request does not cancel your subscription: change or cancel your plan separately in Loyalino's Billing page to stop future charges. Your statutory rights are unchanged.

This opens an email draft. Review and send it to make your request.

Read the full guarantee terms · Compare plans

Help with something else

For a technical issue, include what you expected, what happened and when. A screenshot with unrelated personal information hidden can help. For privacy or security questions, use the same support email.

Our public plans do not include a 24/7 service or a response-time SLA. The team reviews requests and prioritizes service-impacting issues.

Loyalino is operated by OkayScale ApS, CVR 43937790, D Lauritzens Vej 12, 6700 Esbjerg, Denmark.